Privacy Policy

Basic Policy

Understanding the importance of our customers' and stakeholders' personal information, Kobe Farm (hereafter "we") will comply with laws and regulations related to protection of personal information and various codes to continue to take steps to protect personal information, including preventing information leakage.

Policy on Specific Actions

1. Collecting Personal Information

We will collect personal information in an appropriate manner, making the purpose of use as clear as possible, and use the information only to the extent necessary to accomplish such purposes.

2. Purpose for Using Personal Information

  1. Personal information of our employment applicants
    To evaluate the possibility of employment, and to send relevant documents to successful applicants
  2. Personal information of users of our customer support center
    To answer product enquiries, and other enquiries and claims
    To contact manufacturer and sellers of the products and to provide information to them
    In notifications and reports to the government sectors
  3. Personal information of our shareholders
    To fulfill our duties stipulated in relevant laws and regulations and to respond to shareholders exercising their rights
    To send business reports and other documents for shareholders
  4. Personal information of our employees
    For general labor-management, including human resource management, talent development, welfare, and safety and hygiene issues
    To pay salaries and bonuses
    In notifications and reports to the government sectors

3. External Provision of Personal Information

  1. Outsourcing
    In principle, we will not outsource the handling of personal information to external parties. In unusual cases where this is necessary, upon confirming that personal information is fully protected by the said party, we will sign an agreement with the said party about the protection of personal information and take appropriate monitoring measures.
  2. Joint use of the information and provision of the information to third parties
    In principle, we will not jointly use our personal information with any other party nor offer the information to third parties. In unusual cases where this is necessary, we will do so upon a prior consent.

4. Responding to Customers

If a customer wishes to disclose, amend, add, terminate the use of, or make a complaint about the contents of their personal information, our customer service staff will take immediate action upon contact, after verifying the customer's identity.

5. Appropriate Management of Personal Information

We will assign a personal information manager for our customers' information and take stringent steps to manage the information appropriately, to prevent illegal access to, and loss, destruction, unauthorized alteration and leakage of personal information.

6. Contact

Kobe Farm
Main office
268, Naka, Hikamicho, Tamba-shi, Hyogo, 669-3625, Japan

Please contact us from the inquiry form.

Enacted and enforced on June 1, 2021

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